Refund policy

DIGITAL PRODUCT REFUND POLICY

Last updated: August 8, 2026

Thank you for shopping with 1982'StoreGuide. We want you to feel confident when purchasing our digital guides, workbooks, printable files, and coloring pages.

DIGITAL PRODUCTS

All products sold by 1982'StoreGuide are digital products unless otherwise clearly stated. No physical item will be shipped.

Because digital products are delivered or made available for download shortly after purchase, they cannot be physically returned.

CHANGE-OF-MIND REQUESTS

We generally do not provide refunds for change-of-mind requests after a digital product has been successfully delivered, accessed, or downloaded.

Please review the product title, description, page count, file format, dimensions, software requirements, preview images, and permitted use before completing your purchase.

WHEN WE CAN HELP

Please contact us if:

• You received a damaged, corrupted, or incomplete file
• The download link does not work
• You received a different product from the one you purchased
• You were accidentally charged more than once for the same product
• The product is materially different from its description
• A technical problem prevents you from accessing the product and we are unable to resolve it

We will first attempt to correct the problem, resend the file, provide a replacement, or offer reasonable technical assistance. If we cannot resolve an eligible problem, we may issue a full or partial refund to the original payment method.

NON-REFUNDABLE SITUATIONS

A refund will generally not be provided when:

• The file was successfully delivered and you later changed your mind
• You no longer want or need the product
• You did not read the product description or software requirements before purchasing
• You lack the required software, equipment, printing capability, or technical knowledge
• The product does not work with software or a device that was not listed as supported
• You request a refund because of differences in printer, monitor, paper, or color settings
• You have shared, copied, redistributed, resold, or otherwise used the product in violation of its license

This policy does not exclude refunds, remedies, or other rights that must be provided under applicable consumer law.

HOW TO REQUEST ASSISTANCE

Please contact us at annop898@hotmail.com and include:

• Your full name
• Your order number
• The email address used for the purchase
• The name of the product
• A clear description of the problem
• A screenshot or error message, when applicable

Please contact us within 14 days of purchase whenever reasonably possible. We aim to respond within three business days.

REFUND PROCESSING

Approved refunds will be returned to the original payment method. Processing times depend on your bank, card issuer, or payment provider.

Refunding a purchase does not grant permission to continue using, copying, sharing, distributing, or reselling the refunded digital product.

EUROPEAN UNION AND OTHER STATUTORY RIGHTS

Where required by applicable law, customers may have additional rights regarding digital content.

If you request immediate access to digital content, you may be asked to expressly consent to delivery beginning before the end of any applicable withdrawal period and to acknowledge that you may lose your right of withdrawal once delivery or access begins.

Nothing in this policy limits any consumer right that cannot legally be excluded.

CONTACT

1982'StoreGuide
Email: annop898@hotmail.com