DOWNLOAD & DELIVERY POLICY
Last updated: August 8, 2026
All products sold by 1982'StoreGuide are digital products unless otherwise clearly stated. No physical item will be packaged or shipped.
HOW DIGITAL DELIVERY WORKS
After your payment has been successfully confirmed, your digital product will normally be made available through one or more of the following:
• The checkout confirmation or Thank You page
• Your Shopify order status page
• An email containing a download link
• A digital-download service connected to our store
Please use a valid email address that you can access when placing your order.
DELIVERY TIME
Digital products are normally delivered shortly after payment confirmation. In some cases, payment verification, email-provider delays, security checks, or technical issues may delay delivery.
Please allow a reasonable amount of time for your payment and download email to be processed.
IF YOU DO NOT RECEIVE YOUR DOWNLOAD
Please complete the following checks:
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Confirm that the payment was completed successfully
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Check your inbox, spam, junk, promotions, and other filtered folders
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Search your email for “1982'StoreGuide” or your order number
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Confirm that the email address entered during checkout was correct
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Open your order confirmation or order status page and look for a download link
If you still cannot access your purchase, contact support@1982storeguide.com.
Please include your name, order number, email address used at checkout, product name, and a description or screenshot of the problem.
FILE FORMATS AND SOFTWARE
The included file formats are stated on each product page. Most of our products are supplied as PDF files designed for standard PDF-reading software.
Some products may also include editable files or Canva access when this is explicitly stated in the product description.
“Canva compatible” does not automatically mean that a Canva-editable template is included. Please check the individual product description before purchasing.
PRINTING
Print results may vary depending on your printer, paper, ink, scaling settings, screen calibration, and local print service.
For A4 products, select A4 paper and use “Actual size” or the appropriate scaling option unless the product instructions state otherwise.
DOWNLOAD PROBLEMS
If a file is damaged, incomplete, incorrect, or cannot be opened using the stated requirements, we will make reasonable efforts to resend, replace, or correct it.
Eligible unresolved problems are handled according to our Digital Product Refund Policy.
UPDATES
Future updates, revisions, additional formats, or new editions are not included unless the product page specifically states that updates are included.
CONTACT
1982'StoreGuide
Email: support@1982storeguide.com
We aim to respond to support requests within three business days.