FREQUENTLY ASKED QUESTIONS
WHAT DOES 1982'STOREGUIDE SELL?
We sell digital guides, workbooks, printable resources, coloring pages, and related educational materials.
Unless a product page clearly states otherwise, all products are digital downloads. No physical item will be shipped.
HOW WILL I RECEIVE MY PURCHASE?
After payment confirmation, your digital product will normally be available through the checkout confirmation page, order status page, email, or a digital-download service connected to our store.
Please enter a valid email address during checkout.
WHAT SHOULD I DO IF I CANNOT FIND MY DOWNLOAD?
Check your inbox, spam, junk, and promotions folders. You can also search for “1982'StoreGuide” or your order number.
If you still cannot find or access the file, email support@1982storeguide.com and include your order number and the email address used during checkout.
WHAT FILE FORMAT WILL I RECEIVE?
The file format is stated on each product page. Most products are supplied as PDF files.
Some products may include additional formats or editable Canva access when expressly stated in the description.
DO I NEED CANVA?
Not unless the product description specifically states that Canva is required.
PDF files can normally be viewed using a standard PDF reader. Importing a PDF into Canva does not necessarily make every part of the file fully editable.
CAN I PRINT THE FILES?
Yes, products described as printable may be printed for personal use.
Please check the product page for the correct paper size. Many of our products are designed for A4 printing.
CAN I RESELL OR SHARE THE FILES?
No. Unless a product expressly includes commercial-use rights, your purchase is licensed for personal use only.
You may not resell, redistribute, share, upload, sublicense, or give away the original or modified files.
CAN I USE THE FILES FOR MY CLASS, CLIENTS, OR BUSINESS?
Not under the standard personal-use license.
Please contact support@1982storeguide.com to ask whether an extended, classroom, or commercial license is available.
DO YOU PROVIDE REFUNDS?
Because digital products cannot be physically returned, we generally do not provide change-of-mind refunds after a file has been successfully delivered, accessed, or downloaded.
We will assist when a file is damaged, incorrect, incomplete, inaccessible, or materially different from its description. Please review our Digital Product Refund Policy for complete details.
WHY DO PRINTED COLORS LOOK DIFFERENT?
Colors may vary because monitors, printers, inks, papers, and print settings display colors differently. This is normal and is not necessarily a defect in the file.
CAN I CANCEL AN ORDER?
Contact us immediately. If the file has not yet been delivered or accessed, we will review the request.
We cannot guarantee cancellation after automated digital delivery has begun.
HOW QUICKLY WILL YOU RESPOND?
We aim to respond within three business days.
HOW CAN I CONTACT YOU?
Email: support@1982storeguide.com
For order assistance, include your name, order number, product name, and a clear description of the problem.